LAC Program Manager - Multiple Roles Available
About Mission Australia

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 155 years.



Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more. We're generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.



The NDIS

The National Disability Insurance Scheme (NDIS) works to support people with disabilities to participate in and contribute to social and economic life, as well as provide certainty that people with disability will receive the care and support they need throughout their lives. The NDIS provides a number of ways to assist people with disability to exercise choice, including taking reasonable risks in the pursuit of their goals and the planning and delivery of their supports. One of the ways this is done is through Local Area Coordination (LAC). For more information, please visit www.ndia.com.au



The role

Reporting to the Service Area Manager, you will be responsible for planning, leading, managing and developing a service delivery team to execute high quality and contractually compliant services to a wide range of participants throughout our local communities.



Your key performance areas include (though not limited to):



Leading, managing and supervising direct reports
Managing and allocating client workloads relative to requirements, capacity and capability
Engaging with local communities and developing effective stakeholder relationships across the area
Providing direct service delivery to clients as required
Ongoing development of the service through continuous improvement initiatives
Supporting Service Area Managers with meeting contractual requirements across each of the service areas


About you

To be considered for the Program Manager role, you will have:

Minimum Diploma qualification in either Allied Health, Social Work, Human Services or equivalent
3-5 years’ experience in disability services, human services, allied health, community or equivalent
Experience in the provision of strengths-based / goal-based planning, person-centred practice, and information and referral services
Demonstrated experience in team leadership of high performing service delivery teams, as well as the delivery of service outcomes on time and compliant with funding, financial and reporting requirements
Strong leadership, communication, interpersonal, budget and financial management skills
Demonstrated interest in community and social outcomes
Lived experience of disability (encouraged)


Don't miss out on this exciting opportunity to join our team in the midst of some major changes in the Australian disability sector. Full training and ongoing professional development opportunities are provided.



People with a lived experience of disability, Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged to apply.



Benefits

Mission Australia ensures our employees are well supported, celebrated and compensated through:

Salary packaging, which can add up to $15,900 in tax-free pay per year
Paid study, maternity and paternity leave
Salary continuance insurance
An Employee Assistance Program, a free and confidential counselling service
Access to internal and external training opportunities and workplace mentoring
Quarterly Celebrate awards that recognise service and adherence to our values
Generous Enterprise Agreement conditions


For further information regarding working with us visit Working for Mission Australia.



To Apply

We encourage applicants to apply immediately as shortlisting will commence soon.



Should you require additional support to successfully complete an application or for general inquiries regarding the role please email to LACWA@missionaustralia.com.au.



To apply for this position, click on the Apply Now button below and follow the links to our online system.  Please complete all steps; upload your resume in a word format; a cover letter is welcomed but not necessary as our online forms will ask you questions regarding your suitability.



As part of our Employment screening process you will be required to undertake a National criminal history check and a current Working with Children check or apply if you do not already hold one.



Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages. Learn about our Reconciliation Action Plan.